AT&T cell phone outages anger customers in Talladega County | Business
TALLADEGA (WBRC) - Cell phone disruptions in Talladega County are creating some angry AT&T customers.
The problem is so bad, the president of AT&T Alabama issued an apology to the community, especially to students at the Alabama School for the Deaf and Blind who rely so much on texting.
Customers have been getting a lot of cell phone outages and texting disruptions. Three Facebook pages have been devoted to the problems in the county.
One man says it’s not only service disruptions that made him angry, but also when he was told there would be a big early termination fee if he cancelled his service.
“AT&T did waive those fees, and they handled it appropriately in my opinion, but it took a lot of arguing to get there,” Keith Williams, a former AT&T customer said. “And I just found that after seven years of being a Cingular and AT&T customer, I just didn’t think that was a great way to treat a long term customer.”
Company officials said engineers are working very hard to fix the problems in Talladega, including installing new towers and listening to their customers. The Sylacauga City Council has also approved an extension of an existing tower.
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